Accessibility in Amot Investments Group


Introduction

In 1998, the Equal Rights for People with Disabilities Law, 5758-1998 was enacted, by virtue of which various regulations were enacted aimed at improving the quality of life of people with disabilities and enabling their integration into society with dignity, equality, comfort and maximum independence. Amot Investments Ltd. sees great importance in providing equal service to all Company's customers, and therefore promotes accessibility in all Company's properties country wide, in collaboration with Access Israel.

 Amot Investments acts to make all assets accessible, while complying with the provisions of the Equal Rights for People with Disabilities Law and the regulations promulgated thereunder, in order to enable comfortable, equal access to all people, through an orderly process in the coming years. We strive to provide the best professional service to all our customers.

To this end, we are working to make adjustments that will enable disabled customers to access both direct and digital channels, aiming to help them improve their quality of life and enable their integration into society with dignity, equality and independence. These adjustments are performed subject to, and in accordance with the Equal Rights for People with Disabilities Law, 5758-1998, and the regulations promulgated thereunder.

The Group's National Security Manager, Mr. Ben Avraham, is the Head of Asset and Organizational Accessibility Project; Mr. Avraham was appointed to be Coordinator of Accessibility for Amot Investments Group and serves as the focal point for any request in that matter.


Access Arrangements for Properties Owned by Amot Investments

Amot created a multi-year work plan aimed at making Company's assets more accessible. As part of the plan, prepared in accordance with the provisions of the Law and the regulations promulgated thereunder, all Amot's properties spread throughout Israel are made accessible. Physical accessibility is executed with the assistance of professional accessibility consultants on behalf of Access Israel. When each property is made accessible, Access Israel grants it the "Access Israel Badge", indicating the compliance with the requirements of laws and regulations, in force at the time of approval and granting of the badge. Additionally, all Company parking lots offer reserved parking spaces for people with disabilities who need to park next to the buildings` entrances. Some of Company's properties are fully accessed and listed in the accessibility table available in Amot`s properties; some are still in process, as detailed in Amot Group`s work plan.

 

To view the accessibility table of Amot Investments` properties - click here


Making the Service Available to Amot's Customers

As Amot Investments Group`s Management sees great importance in making its assets and services accessible to all its customers, Company managers and employees undergo general accessibility and specific service accessibility training, in which employees acquire tools and gain practical experience in providing accessible service. The goal is to create awareness among employees and managers of the concept of accessibility, and provide them with practical tools that enable them to deliver accessible service.


Call Center Accessibility

In Company's Headquarters and within all its assets, telephone routers were made accessible for the benefit of customers with disabilities; Calls are conducted with no background music, at a slow pace and in clear language. In addition, as aforesaid, Company employees and managers participate in trainings in order to provide accessible service.


Telephone: 03-5760500, Email: [email protected]
There are alternative means of contacting the Call Center; send a fax to: 03-5760558


Website Accessibility

An accessible website enables people with disabilities and the elderly to surf at the same level of efficiency and enjoyment as others. 20-50% of the population is facing difficulties when using the Internet and may benefit from more accessible Internet content (according to research conducted in 2003 by Microsoft). Amot Investments Group strives for equal opportunities in the Internet domain for people with diverse disabilities and those who require assistive technology to use a computer. The Group sees great importance in website adaptation, based on the philosophy that all people deserve equal opportunity and access to information and services; therefore, the Company invests great effort in making its website accessible to people with disabilities.


Site Accessibility Information

  • This website meets the requirements of the Equal Rights for People with Disabilities Regulations (Accessibility adjustment to Service), 5763-2013.
  • The website conforms to the recommendations of the Israeli standard (SI 5568) for web content accessibility at Level AA and the recommendations of W3Cs WCAG 2.0 document.
  • The website is optimized for popular browsers and mobile.
  • For the optimal browsing experience using screen reading software, we recommend using the latest version of NVDA software.
  • For the optimal browsing experience using NVDA screen reader software, it is recommended to use the Firefox browser
  • Amot collaborates regularly with a-2-z, which provides accessibility consulting services.



 

Accessibility Inquiries; Amot Investments Group

We`ll be happy to receive requests for information and/or suggestions for improvement in all aspects related to the Company's properties accessibility. You may contact our Accessibility Coordinator at any time.
Contact Details:

  • Mr. Ben Avraham, National Security Officer and Accessibility Coordinator
  • Email address: [email protected]
  • Telephone: 972-3-5760500
  • Additional telephone number: 972-3-5760554





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